Citizens' Charter

Erattayar Grama Panchayat

Citizen's Charter

What is a Citizen's Charter?

The Citizen's Charter is an official document that specifies the various services available to the public from the Panchayat, the time limits for receiving them, and the documents to be submitted along with the application. It helps make administration in Erattayar Panchayat transparent and efficient.

Objectives of the Citizen's Charter

The main objectives of the Citizen's Charter are to ensure services to the public within a specified timeframe, increase the accountability of officials, and eliminate corruption. Citizens also have the right to lodge a complaint with higher authorities if service delivery is delayed.

 

Birth and Death Certificates

Provided within 3 working days after submitting the application and verifying the details.

Trade Licenses

Decisions are taken within 7 to 15 days on applications submitted with all required documents.

Welfare Pensions

Applications from eligible beneficiaries are verified and forwarded to the government for approval within the specified timeframe.

 

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